Privacy policy
Privacy Policy
Nova Wear | https://novawearr.store/
Last updated: [date]
Nova Wear (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and what rights you have.
1. Who We Are (Data Controller)
Nova Wear
Ķieģeļu iela, Jēkabpils, 5202, Latvia
Email: support@novawearr.store
We are the data controller for the personal data collected through https://novawearr.store/.
2. Data We Collect
Information you give us:
- Name, email address, phone number
- Shipping and billing address
- Order details and purchase history
- Messages you send us (for example, customer support emails)
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and referring website
- Cookies and similar technologies (see Section 8)
Payment information:
Payments are processed by [Stripe / PayPal / Shopify Payments]. We do not store your full card number or security code on our servers.
3. How We Use Your Data
| Purpose | Legal basis (GDPR) |
|---|---|
| Process and deliver your orders | Contract performance |
| Send order confirmations and tracking updates | Contract performance |
| Respond to your questions and support requests | Contract / legitimate interest |
| Process payments and prevent fraud | Legitimate interest / legal obligation |
| Keep accounting and tax records | Legal obligation |
| Send marketing emails (if you subscribe) | Consent |
| Improve our website and store | Legitimate interest / consent |
4. Marketing Emails
If you subscribe to our newsletter, we may send you news, offers, and updates. You can unsubscribe at any time using the link in any email or by contacting us. We never send marketing emails without your consent.
5. Who We Share Data With
We do not sell your personal data. We share it only with trusted partners who help us run the store:
- Payment processors: [Stripe / PayPal / etc.]
- Shipping carriers: [carrier names], to deliver your order
- E-commerce platform and hosting: [Shopify / WooCommerce / etc.]
- Email service provider: [Mailchimp / Klaviyo / etc.]
- Analytics and advertising tools: [Google Analytics / Meta Pixel / etc.]
- Authorities, when required by law
These providers may only use your data to provide their services to us.
6. International Data Transfers
We are based in Latvia (EU). Because we ship to the United Kingdom, United States, and Canada, and some of our service providers are located outside the EU, your data may be transferred outside the European Economic Area. When this happens, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.
7. How Long We Keep Your Data
- Order and invoice data: kept for the period required by Latvian tax and accounting law [usually up to 5 years or more, check with your accountant]
- Account and support data: kept while needed to help you, then deleted
- Marketing data: kept until you unsubscribe or withdraw consent
- Analytics data: kept for [26 months] or the period set by the tool
8. Cookies
We use cookies to make the website work, remember your cart, and understand how visitors use the store.
- Essential cookies: needed for the site and checkout to work
- Analytics cookies: help us understand site traffic [if used]
- Marketing cookies: used for ads and retargeting [if used]
When you first visit, you can accept or reject non-essential cookies through our cookie banner. You can also manage cookies in your browser settings.
9. Your Rights
Under the GDPR and UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict or object to certain processing
- Data portability: receive your data in a common format
- Withdraw consent at any time
California residents (USA): you may have rights to know, delete, and opt out of the sale or sharing of your personal data. We do not sell personal data.
Canadian residents: you may request access to and correction of your personal data under applicable Canadian privacy law.
To use any of these rights, email support@novawearr.store. We will reply within one month. We may need to verify your identity first.
10. Complaints
If you believe we have mishandled your data, please contact us first. You also have the right to complain to the supervisory authority:
- Latvia: Data State Inspectorate (Datu valsts inspekcija), https://www.dvi.gov.lv
- UK: Information Commissioner’s Office (ICO), https://ico.org.uk
- Or the data protection authority in your own country
11. Data Security
We use reasonable technical and organizational measures to protect your data, including SSL/HTTPS encryption and restricted access. However, no online system is 100% secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our store is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us and we will delete it.
13. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date at the top.
15. Contact Us
Nova Wear
Ķieģeļu iela, Jēkabpils, 5202, Latvia
Email: support@novawearr.store
Website: https://novawearr.store/