Refund policy

Refund Policy

Nova Wear | https://novawearr.store/
Last updated: [date]

Thank you for shopping with Nova Wear. We want you to be happy with your order. This policy explains how returns and refunds work.

1. Return Window

You can request a return within [14] days of receiving your order. After this period, we cannot offer a refund or exchange.

Customers in Latvia and the EU have a legal 14-day right of withdrawal for online purchases, counted from the day you receive the goods.

2. Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused
  • In the original condition and packaging
  • With all tags still attached
  • Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following cannot be returned [adjust to your products]:

  • Items that are worn, washed, damaged, or altered after delivery
  • Underwear, swimwear, and socks, for hygiene reasons
  • Gift cards
  • Final sale or clearance items marked as non-returnable

4. How to Request a Return

  1. Email support@novawearr.store with your order number, the item(s) you want to return, and the reason.
  2. We will reply within [1-2] business days with return instructions and the return address.
  3. Pack the item securely and send it back within [7] days of our approval.

Please do not send items back without contacting us first, as we may not be able to process them.

5. Return Shipping Costs

  • The customer is responsible for return shipping costs [or: we cover return shipping].
  • Original shipping fees ($5.00) are non-refundable, unless the return is due to our error.
  • We recommend using a tracked shipping service. We are not responsible for returns that are lost or damaged in transit.

6. Refunds

  • Once we receive and inspect your return, we will email you to confirm.
  • Approved refunds are issued to your original payment method within [5-10] business days.
  • Your bank or card provider may need extra time to show the refund.
  • If an item is returned in worse condition than when it was sent, we may reduce the refund or reject the return.

7. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Contact us within [7] days of delivery at support@novawearr.store.
  • Include your order number and clear photos of the item and packaging.
  • We will offer a replacement or full refund, including original shipping, and we will cover return shipping if needed.

8. Exchanges

We do not offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order.

9. Late or Missing Refunds

If you have not received your refund after the time stated above:

  1. Check your bank account again.
  2. Contact your card company or bank, as processing can take time.
  3. If you still have not received it, email us at support@novawearr.store.

10. Order Cancellations

You can cancel your order before it ships by contacting us as soon as possible. Once an order has shipped, the standard return process applies.

11. Lost Packages

If your order is lost in transit, please see our Shipping Policy [link]. We will investigate with the carrier and send a replacement or issue a refund.

12. Customs and Import Fees

Customs duties, import taxes, and fees paid for orders to the UK, USA, or Canada are charged by local authorities and are not refundable by us.

13. Contact Us

Nova Wear
Ķieģeļu iela, Jēkabpils, 5202, Latvia
Email: support@novawearr.store
Website: https://novawearr.store/