Shipping policy

Shipping Policy

Nova Wear | https://novawearr.store/
Last updated: [date]

Thank you for shopping with Nova Wear. This policy explains how we process and deliver your orders.

1. Order Processing

• Orders are processed within [1-3] business days after payment is confirmed.
• Business days are Monday to Friday, excluding public holidays in Latvia.
• Orders placed on weekends or holidays are processed on the next business day.
• You will receive a confirmation email when you place your order, and a second email with tracking information once it ships.

2. Shipping Destinations

We currently ship to the following countries:

• Latvia
• United Kingdom
• United States
• Canada

We do not ship to other countries at this time.

3. Shipping Rates and Delivery Times

• Shipping is a flat rate of $5.00 per order, regardless of the number of items.
• Delivery times are estimates, counted from the day your order ships, not the day you order.
• The shipping cost is shown at checkout before you pay.

4. Tracking

Once your order ships, we will email you a tracking number and link. Tracking may take 24-48 hours to update after dispatch.

5. Customs, Duties, and Taxes

• Orders shipped within Latvia do not incur customs charges.
• Orders shipped to the United Kingdom, United States, and Canada may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are not included in our prices or shipping cost, and the customer is responsible for paying them.
• Customs fees are set by local authorities, and we have no control over them.

6. Delays

Delays can happen due to carrier issues, weather, holidays, customs inspections, or high order volume. If your order is significantly delayed, we will contact you by email.

7. Incorrect Address

Please check your shipping address carefully before completing your order. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error, we may charge additional shipping costs to send it again.

8. Lost, Damaged, or Missing Orders

• If your package arrives damaged, contact us within [7] days of delivery with your order number and photos of the damage.
• If tracking shows delivered but you have not received it, please check with neighbors and your local post office first, then contact us.
• If your order is lost in transit, we will work with the carrier to investigate and, if confirmed, send a replacement or issue a refund.

9. Order Changes and Cancellations

If you need to change your address or cancel your order, contact us as soon as possible. We can only make changes before the order has shipped.

10. Returns

For information about returns and refunds, please see our Returns Policy [link].

11. Contact Us

Nova Wear
Ķieģeļu iela, Jēkabpils, 5202, Latvia
Email: support@novawearr.store
Website: https://novawearr.store/